Privacy Policy

Last updated: May 2026

Welcome to The Little Naturalist.
Your privacy matters to us, and we are committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect

When you place an order, contact us, or subscribe to our updates, we may collect:

Your name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment providers)
Information you provide when contacting us

We may also collect limited website usage information through cookies and analytics tools to help improve your browsing experience.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate about your purchases
Respond to enquiries
Improve our website and customer experience
Send shipping updates

We do not sell or rent your personal information to third parties.

3. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.
We do not store your full payment card details.

4. Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyse website traffic and performance

You can adjust your browser settings to disable cookies if preferred.

5. Sharing Your Information

We only share necessary information with trusted third parties required to operate our business, such as:

Shipping and courier providers
Payment processors
Website and email service providers

These providers only receive the information necessary to perform their services.

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

However, no online transmission or storage system can be guaranteed as completely secure.

7. Your Rights

You may request to:

Access the personal information we hold about you
Correct or update your information
Request deletion of your information

To do so, please contact us using the details below.

8. Children’s Privacy

Our products are intended to be purchased by parents, guardians, or adults.
We do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Updated versions will always be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

The Little Naturalist
Email: team@thelittlenaturalist.co.za
South Africa